Our turnover of abrasives at a large customer has been drastically reduced! The reason: Awareness of careful use and proper handling of abrasives. The profit for the customer: in addition to savings on the purchase of abrasives and abrasives, time is also saved. That's the biggest win!
Buckets full of discarded abrasives were collected there. Cutting discs that looked as if they were only half used, splattered support pads for fibre discs, burned discs, discs tucked away in a corner. Until a team leader stands up and makes a case for more careful use of the abrasives.
A number of factors play a role in this:
These matters are all discussed in detail in a training course at our training centre, the METAC.
Sending 450 sharpeners to training is not the most efficient way, although we are convinced that this investment would also be quickly recouped. The customer decided to send all foremen to training, 28 people in total. We adapted the training in such a way that it was fully customized to our customer. On their work but also to provide the foremen with the tools to properly instruct their team on the new working methods and why this was chosen.
When we started collecting the grinding wheels together on the shop floor, we were able to draw a number of conclusions:
The result of the training soon became clear, the turnover plummeted. Do we regret that? Somewhere of course, but we are right behind our decision to make the customer wiser. We always say: What's good for the customer, is good for Metaaltechniek. The customer was of course very happy with us and I'm sure he'll tell us more about that. In addition, we owe it to ourselves to use our knowledge for the growth of our customers. That is our raison d'être, so we remain future-proof.