Repairs

New approach

To make the repair process faster and easier, we’ve adopted a new approach:

• If repair costs are up to 50% of the gross replacement value, your machine will be repaired automatically.
• You will receive an order confirmation.
• If the amount exceeds 50%, you will receive a quote in advance.

This approach ensures that, in many cases, your machine will be repaired more quickly and you’ll be able to put it back into service.
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To ensure proper administrative processing, please use our repair form.

Costs and Terms

• If repair costs are 50% or less of the gross replacement value, your machine will always be repaired automatically. By sending in your machine, you are giving your prior consent to this. You can find the current replacement values in our online store. If the repair cost exceeds 50%, you will receive a quote in advance.
• If you choose to have the machine returned to you unrepaired, we will charge a €25 inspection fee (excluding VAT) plus shipping costs. This inspection fee will be waived if you purchase a new machine.

Safety and complete delivery

By default, the machine will be returned to you in a condition that meets all safety requirements. This means, for example, that we will also reinstall any missing protective covers or handles. We therefore ask that you send us complete machines.

If you do not want us to replace or add these accessories, please indicate this on the repair form.

Report a repair

To ensure quick and accurate processing, please use our repair form.

METABO Repairs

We do not repair METABO tools ourselves, but we do handle the process for you. Please use the specific METABO repair form for this purpose. You can also submit your warranty claim for METABO tools through us. To do so, please fill out the following form: METABO warranty terms. For all other tools, you can download the repair form below. Thank you in advance for your cooperation!